299db Privacy Policy
Our complete and transparent commitment to how your personal information is collected, used, and protected.
Introduction & Scope
This privacy policy applies to all users of the 299db platform. When you visit our website, open an account, or use any of our services, you are considered to have agreed to the terms of this policy. We take your privacy seriously and are committed to protecting your information.
Purpose of This Policy
Through this privacy policy, 299db explains what types of information we collect from you, why we collect it, how it is stored and processed, and what rights you have over your data. This policy should be read together with our terms and conditions.
Policy Changes
We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after such changes means you have accepted the revised policy.
Information We Collect
Registration & Identity Information
When you open an account with 299db, we may collect the following information:
- Full name and date of birth (for age verification — service is not provided to anyone under 21)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Username and password (stored in encrypted form)
Financial Transaction Information
We collect payment-related information to process deposits and withdrawals. Transactions on our platform are currently handled through bKash, Nagad, Rocket, and Upay. Transaction reference numbers, amounts, and timestamps are stored securely in our system.
Technical & Usage Information
Certain technical information is collected automatically while you use the platform, such as:
- IP address and device identifier
- Browser type and operating system
- Time spent on the platform and which pages were visited
- Cookies and session data (see Section 6 for details)
Communication Information
When you contact us through live chat or email support, a record of that conversation is stored in our system. This is used to improve service quality and to assist you in future interactions.
How Your Information Is Used
Service Delivery & Operations
The primary purpose of collected information is to provide you with 299db's services smoothly. This includes account management, processing deposits and withdrawals, managing betting and gaming activity, and providing bonus and promotional benefits.
Identity Verification & Security
We verify your information to prevent fraud, counter money laundering, and ensure account security. An age verification process is in place to prevent anyone under 21 from using the platform.
Customer Support
Our 24/7 live chat and email support team can use your past transaction and conversation history to provide more effective and personalized assistance.
Platform Improvement
By analyzing usage patterns and statistics, we improve the performance and user experience of the 299db platform. This analysis is always done in aggregated and anonymous form.
Legal & Regulatory Compliance
We may be required to retain and process your information to meet obligations under applicable laws, regulations, or legal processes. In such cases, we will use only the minimum information necessary.
Sharing Your Information with Third Parties
Payment Processors
Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for processing transactions and is governed by each provider's own privacy policy.
Technology Service Providers
We use trusted technology partners to operate the platform, such as cloud hosting, data analytics, and cybersecurity services. These partners process data only under 299db's instructions and may not use it for their own purposes.
Legal Obligations
We may be legally required to share information with authorities to comply with court orders, lawful requests from investigative bodies, or applicable legal requirements. Such disclosures will always remain within the legal framework.
What We Never Do
299db never does any of the following:
- Sell or rent your information to advertisers or marketers
- Transfer personal information to third parties without your consent
- Store information on unauthorized or unsecured servers
Data Protection & Security
Technical Security Measures
The 299db platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between your browser and our servers secure. Passwords and sensitive information are always stored encrypted using industry-standard hashing technology.
Administrative Safeguards
Only authorized and trained staff have access to your personal information, and their access is limited to only what is necessary to carry out their responsibilities. Regular security audits and staff training programs are conducted.
Response to Data Breaches
If a data breach occurs that puts your information at risk, we will notify you as quickly as possible and take the necessary preventive measures.
Data Retention Period
Your information is retained for as long as your account is active and, after account closure, for a defined period to meet legal requirements. After that, data is securely deleted or anonymized.
Cookies & Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small data files stored on your device. The 299db platform uses cookies for smooth operation. This includes keeping your login session active, remembering your preferred settings, and monitoring platform performance.
Types of Cookies
- Essential cookies: Required for the platform to function correctly — these cannot be disabled.
- Performance cookies: Collect usage statistics about the platform, helping us improve our services.
- Functionality cookies: Remember your language and other preferences.
Cookie Controls
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some key features of the platform.
Your Data Rights
Right to Access
You can request a copy of your personal information held by us at any time. We are committed to responding to your request within a set timeframe.
Right to Correction
If any information in your account is incorrect or incomplete, you can request that it be corrected. Accurate information is also important for the security of your account.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes. We will give such requests due consideration and act in accordance with applicable law.
How to Exercise Your Rights
To exercise any of the rights described above, contact us via our 24/7 live chat or by emailing [email protected]. We are able to process your requests in both Bengali and English.
Protecting Minors' Privacy
Age Restriction
The 299db platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information.
A Note for Parents and Guardians
If a parent or guardian becomes aware that their child or a minor is using the 299db platform, please notify our support team immediately. We will take prompt action.
Privacy Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact the 299db support team:
After verifying your identity, we will respond to your data-related request as quickly as possible.