299db Terms & Conditions

The key terms used in these Terms are defined as follows:

• "Platform" means the 299db website and all associated digital services.
• "User" or "Member" means any person who operates a registered account on 299db.
• "Bet" means a wager placed by a user on any sports market or casino game.
• "Balance" means the total amount of funds held in a user's account.
• "Bonus" means additional credits granted by 299db under promotional programs.

These Terms are written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

2.1 Age Requirement

To open an account on 299db and participate in any betting activity, a user must be at least 21 (twenty-one) years of age. Accounts belonging to underage individuals will be closed immediately and all deposited funds may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. Operating multiple accounts by the same person is strictly prohibited. If this rule is violated, all associated accounts will be closed.

2.3 Accuracy of Information

All information provided at the time of registration must be true, accurate, and complete. Opening an account with false information will be treated as a serious violation of these Terms. 299db may request additional documents for identity verification at any time.

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing this information with anyone or allowing a third party to access your account is strictly prohibited.

• You are responsible for all activity that takes place on your account.
• If you suspect unauthorized access, notify our support team immediately.
• Use a strong password and change it regularly.
• Always log out after signing in at a cyber café or on a shared device.

299db will never ask for your password via email or message. If anyone requests your password in the name of 299db, it may be fraudulent.

4.1 Deposit Methods & Limits

The following mobile financial services are accepted for depositing funds on 299db:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Digital financial service of Bangladesh Post Office
• Rocket — Mobile banking service of Dutch-Bangla Bank
• Upay — Fast and secure mobile payment solution

The minimum deposit amount across all methods is ৳500 (five hundred taka).

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals generally take 30 minutes to 3 hours to process. Funds will only be sent to the mobile wallet that was used to make the deposit.

4.3 Verification

For large withdrawals, 299db may request additional documents for identity verification. This step is taken to prevent fraud and protect users.

5.1 Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus → Total balance ৳17,000

5.2 Wagering Requirements

A 20x wagering requirement must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only (not deposit + bonus). For example, a ৳1,000 bonus × 20 = ৳20,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Rules

• Each member is entitled to one welcome bonus only.
• Bonuses have a set expiry period; they will be cancelled if not used within that time.
• If bonus abuse or attempts to claim bonuses through multiple accounts are detected, the account will be closed.
• Specific terms apply to each promotion; these will be detailed on the relevant promotion page.

6.1 Finality of Bets

Once a bet is confirmed, it cannot be withdrawn or changed. It is the user's responsibility to verify all details carefully before placing a bet.

6.2 Technical Errors

If incorrect odds are displayed due to a technical fault, server issue, or data feed error, 299db reserves the right to void or amend that bet. In such cases, the user's deposited funds will be refunded.

6.3 Sports Betting

For sports betting, official results and statistics of the relevant sport are used to determine outcomes. In the event of any dispute, 299db's decision shall be considered final.

6.4 Casino Games

Casino game outcomes are determined through certified Random Number Generator (RNG) technology. 299db works with third-party game providers to ensure fair play.

• Operating an account using another person's identity or information.
• Bonus abuse — claiming bonuses using multiple accounts.
• Placing bets using automated bots, scripts, or artificial means.
• Using the platform for money laundering or processing illegal funds.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Threatening, harassing, or deceiving other users.
• Attempting unauthorized access to the platform's security systems.

299db places the highest importance on protecting users' personal data. We use industry-standard SSL encryption technology to keep all your information secure.

The information you provide is used only for the following purposes:

• Account management and service delivery.
• Identity verification and fraud prevention.
• Fulfilling legal obligations.
• Service improvement and enhancing user experience.

For more details, please read our Privacy Policy.

299db believes that betting is an enjoyable form of entertainment, but it should be enjoyed within limits. We encourage all users to play responsibly.

• Only bet money that you can afford to lose without financial hardship.
• Betting should not be viewed as a source of income.
• Avoid the tendency to place repeated bets in an attempt to recover losses.
• Make use of deposit limits and session limits.
• Use the Self-Exclusion feature if needed.

For more information and support on responsible gaming, visit our Responsible Gaming page.

10.1 By 299db

299db reserves the right to suspend or close any account without prior notice in the following circumstances:

• Serious violation of these Terms.
• Evidence of fraud or dishonest activity.
• Registration using false information.
• Account belonging to an underage individual.

10.2 By the User

You may contact our support team at any time to request the closure of your account. You will be given the opportunity to withdraw any remaining balance before the account is closed.

299db makes every effort to provide a safe and reliable platform, however 299db is not responsible for the following:

• Issues caused by the user's own internet connection loss.
• Hardware or software problems with the user's device.
• Delays or errors from third-party payment gateways.
• Financial losses from betting — betting is inherently risky.
• Events beyond our control (Force Majeure).

In any circumstance, 299db's total liability is limited to the amount of the user's relevant transaction.

299db reserves the right to change, add to, or amend these terms at any time. We will endeavour to notify users in advance of any significant changes.

Continuing to use the platform after updated terms have been published will be taken to mean that you have accepted the new terms. We therefore recommend visiting this page regularly.

13.1 Contact

For any questions or complaints regarding these terms, please contact our support team. Our 24/7 live chat is available. To contact us by email: [email protected]

13.2 Complaint Process

Upon receiving a complaint, 299db will review it promptly. When submitting a complaint, please include your account ID, details of the relevant transaction, and a clear description of the issue.

13.3 Final Decision

299db's decision in resolving a dispute will be considered final, however this process does not limit the user's legal rights.